FAQ

Charlie's Chicago - Yes, price set by the venue. They may require you to check backpacks and large bags at the security staff's discretion.

Congress Plaza Hotel - No. There will not be coat or clothing check provided at the venue.

Concord Music Hall - Yes, price set by the venue. They may require you to check backpacks and large bags at the security staff's discretion.

Chop Shop - Yes, price set by the venue. They may require you to check backpacks and large bags at the security staff's discretion.

Charlie's Chicago is located at 3726 N Broadway, Chicago, IL 60613 on the northernmost end of the North Halsted neighborhood.

The Congress Plaza Hotel is located at 520 S Michigan Ave, Chicago, IL 60605, across the street from some of Chicago's best park space and lakefront.

Concord Music Hall is located at 2047 N Milwaukee Ave, Chicago, IL 60647 in the Bucktown neighborhood.

Chop Shop is located at 2033 W North Ave, Chicago, IL 60647 in the Wicker Park neighborhood

Charlie's Chicago: The venue does not have its own lot. Street parking is available on a limited basis.

Congress Plaza Hotel: Parking is available! Check their site to see what those fees may entail. There are plenty of other parking garages in the area, however other events, such as the Sueños Music Festival, will also be going on that holiday weekend so parking will be limited and at a premium price.

Concord Music Hall: The venue does not have its own lot. Street parking is available on a limited basis.

Chop Shop: The venue does not have its own lot. Street parking is available on a limited basis.

Please contact Charlie's directly at (773) 871-8887 or by DMing their Instagram page with any questions regarding what is and is not allowed in the venue.

According to the IML Weekend Code of Conduct you may not bring any functioning or realistic appearing firearm, regardless of any government permits. Projectile devices or props, which may cause annoyance to others, are not allowed. Please contact The Congress Plaza Hotel at (312) 427-3800 if you have additional questions.

Please contact Concord Music Hall directly at info@concordmusichall.com with any questions regarding what is and is not allowed in the venue.

Please contact Chop Shop directly at info@chicagochopshop.com with any questions regarding what is and is not allowed in the venue.

All bathrooms in the venue during our events are considered gender neutral. All are welcome to any restroom.

Charlie's Chicago is ADA accessible, but you may have issues getting around the venue and accessing the coat check due to the setup. Please contact Charlie's directly at (773) 871-8887 or by DMing their Instagram page with any questions or concerns regarding ADA access.

The Congress Plaza Hotel is ADA compliant including entrances, facilities, and guest rooms. Please contact them directly at (312) 427-3800 if you have additional questions or concerns about ADA accommodations.

Concord Music Hall is ready to accommodate patrons with handicaps or other special needs. Please email info@concordmusichall.com with your name, all pertinent information, and the event name. Prior notice is preferable for your convenience.

Chop Shop is ADA compliant. Please contact them at info@chicagochopshop.com with your name, all pertinent information, and the event name. Prior notice is preferable for your convenience.

The closest train stop is the Addison Red Line. After you exit the train station, head east on Addison for 1 block and then north on Halsted for 2 blocks and use Bradley Place to get to the entrance of the venue. Charlie's is also a short distance from the 8, 36, and 151 bus stops.

• If you are taking the Red Line, exit at the Harrison station, and head east on E Harrison towards S Michigan Ave. Then take a left on S Michigan until you reach the hotel.
• If you are taking the Blue Line, exit at the Jackson station and head east on W Jackson Blvd towards S Michigan Ave. Then take a right on S Michigan until you reach the hotel.
• If you are taking the Brown, Orange, or Pink Line, exit at the State/Van Buren station and head east on E Van Buren St towards S Michigan Ave. Then take a right on S Michigan until you reach the hotel.
• There are also numerous buses that run downtown close to the hotel.

If you are coming from the host hotel, navigate to the LaSalle Blue Line Station and take it north to the Western Station. After you exit the station, head north on Western and then northwest on N Milwaukee Ave until you reach the venue.

If you are coming from the host hotel, you will also navigate to the LaSalle Blue Line Station, but take it north to the Damen Station. After exiting at Damen, head north on N Damen and then take a left on W North Ave.

The Aragon has coat check available. The set their own price.

The Aragon is Ballroom located off the Lawrence Red Line in the Uptown neighborhood of Chicago, north of the Market Days Festival.

Address : 1106 W Lawrence Ave, Chicago, IL 60640

*Please note the Lawrence Red Line is currently closed due to construction. We recommend using the Wilson Red/Purple line stop a few blocks south if you are riding public transit to and from our Aragon events.*

There is no parking at the Aragon other than meter street parking.

We follow venue rules please head to their website for most up to date information.

Aragon Rules - navigate to "Plan Your Visit" after clicking the link

The Aragon is now a cashless venue and will only accept cards for transactions (but your bartenders would still love cash tips).

All bathrooms in the venue during our events are considered gender neutral. All are welcome to any restroom.

Yes, both the Aragon and House of Blues can accommodate ADA individuals. Please reach out to us ahead of time if you need special arrangements so we can coordinate those with the venue.

The Lawrence stop is currently under construction...

We recommend you use the Wilson Red/Purple Station a few blocks south of the venue if you plan on taking the CTA to and from the venue.

All CircuitMOM events are 21+ unless specified otherwise.

Your ticket allows entry to the event.

Single Day (GA or VIP)

- Matador

- Dream

2 Day Passes (GA or VIP)

- Matador and Dream

There are currently no options to upgrade any ticket type.

There are currently no options to upgrade any ticket type.

- Express entry

- Limited free water

- VIP lounges

- VIP snack bar

- Premier viewing areas

- CircuitMOM swag

-Free coat/clothes check

- Private VIP bathrooms (Aragon only)

Yes! We are offering single event VIP tickets for Matador and Dream this year. These will only be available online and not at the Men's Room.

When you pull up your ticket on the app it will say GA or VIP.

No, venues will not accept a picture of a ticket as entry to our parties. However, the Aragon box office will be able to use a photo of your physical ticket to reprint your ticket for entry, so we do recommend taking a photo of your ticket. If your ticket has already been scanned for entry to the event, they will not be able to reprint your ticket with the exception of a 2-day pass where you will need to scan the same paper ticket for entry to both events.

Please do everything in your power to not lose your ticket though. There is almost always a line at the box office, so protecting your ticket will be your quickest and easiest route to entry. We suggest you store it behind your cell phone case.

There are no refunds on ticket purchases, before or after the event. Chargebacks to contest this policy will be rebutted.

WE STRONGLY SUGGEST YOU DO NOT BUY TICKETS FROM AN UNAUTHORIZED THIRD PARTY VENDOR OR INDIVIDUAL. BUY AT YOUR OWN RISK. FAKE TICKETS HAPPEN EVERY YEAR. DO NOT GET RIPPED OFF.

Tickets are not guaranteed to be offered at the door.

If any tickets are left for any party we will announce via our social media platforms the day of each perspective party.

If you have issues with or questions about the Ticketmaster resale marketplace, please reach out to Ticketmaster directly.

Please navigate to the AXS Help Page for assistance regarding the ticketing platform or any issues accessing your tickets.

RESALE POLICY:

1. Log into your AXS account and click “Your Events” in the toolbar.
2. Find the event and tickets you want to list for sale and select “Sell".
3. Tick the boxes for the tickets you want to list for sale.
4. Enter your selling price per ticket (Capped at a maximum of 10% above the price paid), the listing expiration date and time, and add any additional seat description information you would like to include.
5. Select “Preview Offer,” then select “Confirm Offer” and your seat will be posted on the event purchase flow within one hour.

Once completed, please also register your payment details to receive payment, by going to "Your Account" and then "Payments".

Please navigate to the DICE Help Page for assistance regarding the ticketing platform or any issues accessing your tickets.

ON THE DAY OF THE EVENT:

Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code. Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.

Once you activate your ticket, you will no longer be able to send it to a friend. If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff. If you bought tickets for a group and you are not arriving together, please transfer the correct amount of tickets to your friend(s) prior to the event and prior to activating your tickets (more info below).

RESALE POLICY:

We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. Follow these steps to complete the process:

1. Open the DICE app. Tap the ticket icon at the bottom of the screen. 
2. Select the event. 
3. Press "Return ticket to Waiting List". 
4. Select how many tickets you want to sell, and tap "Return ticket". 

If the ticket is sold, you’ll get your money back – no drama, no rip-offs. Please note, tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.

You can also transfer a ticket to a friend. Follow these steps to complete the process:

1. Open the DICE app. Tap the ticket icon at the bottom of the screen. 
2. Select the event. 
3. Press "Send ticket to a friend".
4. Select the person you’d like to transfer to from your phone’s contact list.
5. Then, choose the number of tickets you’d like to transfer, and press "Send ticket".

Please make sure that person has a phone number associated with their DICE account, and that phone number is saved in the contacts of your phone. After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.

Please email Sickening Events directly at info@sickeningevents.com or call them at +1 (332) 241-8993 for assistance regarding the ticketing platform or any issues accessing your tickets.

RESALE POLICY:

The ticketing platform does not have a way to resell tickets through it. The only way to resell your ticket is to take a screenshot of your QR code and send it to the person who purchased it from you. If you are purchasing a resale ticket from someone in this manner, please only do so from a trusted source, like a friend. QR codes can only be scanned once, and we do not want you to be barred from entry or forced to purchase an additional ticket at the door because someone else already scanned your QR code.

Please navigate to the Ticketmaster Help Center for issues regarding your tickets purchased through Ticketmaster.

RESALE POLICY:

Please navigate to the Ticketmaster Resale Page for assistance on how to resell your ticket(s).

10 am to midnight daily

Our friends at The Men’s Room Shop will have Market Days tickets available starting Friday, Feb. 9

No, you can’t purchase tickets via phone with the Men’s Room Shop.

No. VIP tickets and passes will only be available through Ticketmaster.

NO! Please follow up with Ticketmaster customer service to retrieve your tickets.

You do not. However our events are 21+ events and you will need to show a valid ID at the venues.

Yes you can.

The Men's Room cannot upgrade any tickets. Ticket upgrades are not possible.

You can purchase the following:

- Single Day Matador (GA)

- Single Day Dream (GA)

- 2-day pass to Matador and Dream (GA)

No VIP options will be available at Men's Room! Those are available through Ticketmaster only.

Ticketmaster is only providing us with a single ticket for those of you purchasing 2-day passes. Please use this singular ticket for entrance to both events. When you purchase your ticket from Men's Room you should have also received instructions on how to register your 2-day pass on Ticketmaster. If you have any issues registering your ticket, please contact Ticketmaster directly.

Yes you can. Please note that tickets will only scan once per event. Please only buy from a trusted individual.

Unfortunately, there are no refunds. In the case you cannot make it you can always resell your tickets through Ticketmaster's resale marketplace or sign up for event ticket insurance through Allianz when you originally purchase your electronic ticket. If you have issues with or questions about the Ticketmaster resale marketplace, please reach out to Ticketmaster directly.