Frequently asked questions

We are here to answer your questions about our stellar events

Content of FAQ

Venues

Are any IML venues cashless?

The House of Blues is a cashless venue and will only accept credit and debit card payments. All other IML venues accept cash or card.

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Is there parking at any of the IML venues?

There is paid street parking by Charlie's, Never Have I Ever, and Jackhammer. There are different rules in different areas of the city, so please read street signs and payment boxes carefully.

There are parking garages close to The Congress Plaza you may use. Please note it is a holiday weekend, so parking will come at a premium.

There is no parking at The House of Blues. However, they do offer valet.

We do not condone driving under the influence. If you drove to the venue and choose to get inebriated, we please ask that you take a taxi, rideshare, or designate a sober driver to get you back home.

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Which IML venues will have a coat/clothes check?

All IML venues will have coat/clothes check! For a limited time you can also purchase coat/clothes check ahead of time when you buy your tickets through Sickening Events. The option comes with these ticket types:

  • Weekend Pass (Charlie's, Rated X, Room Service, Black and Blue)
  • Rated X
  • Room Service

*Coat check will also be available to purchase in person at all venues. Charlie's, The Victory Party, and Black and Blue MUST be purchased at the venue (unless you purchased a Weekend Pass which includes Charlie's and Black and Blue, or a VIP ticket to The Victory Party which includes coat check at the House of Blues).*

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Which IML venues/events will have play zones?
  • Never Have I Ever: RATED X
  • Congress Plaza Hotel: Room Service
  • Jackhammer/The Hole: The Black and Blue Ball

PHOTOGRAPHY AND VIDEOGRAPHY ARE NOT ALLOWED IN PLAY ZONES

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How do I get to Jackhammer?

Red Line: From the Congress Plaza head south on Michigan Ave towards Harrison St. Take a right on Harrison until you get to State St. Take a left and the entrance to the Harrison Red Line will be on the SE corner of the intersection. Take the train north towards Howard until you get to Loyola Station. Exit the station and head south on Sheridan Rd until you reach Devon Ave. Take a right on Devon and walk to Clark St. Jackhammer will be on the east side of the street a couple of buildings north of the corner. If you get to Schreiber Ave you've gone too far.

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How do I get to the House of Blues?

Red Line: From the Congress Plaza head south on Michigan Ave towards Harrison St. Take a right on Harrison until you get to State St. Take a left and the entrance to the Harrison Red Line will be on the SE corner of the intersection. Take the train north towards Howard until you get to Grand Station. Exit the station and head south on State St towards the river. Signs for the House of Blues will be on the right side of the street. If you reach the river, you've gone too far.

Buses: The 22, 36, and 62 busses will drop you off close to the venue.

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How do I get to The Congress Plaza Hotel?

Red Line: If you're riding the Red Line, exit at Harrison Station and head east towards the lake on Harrison St. until you reach Michigan Ave. Take a left on Michigan Ave and The Congress Plaza will be on your left.

Blue Line: If you're riding the Blue Line, exit at Jackson Station and head east towards the lake on Jackson Dr until you reach Michigan Ave. Take a right on Michigan Ave and walk south. The Congress Plaza will be on your right. If you reach Harrison St, you've gone too far.

Brown/Orange/Pink Line: If you're riding the Brown, Orange, or Pink Lines, take the train to Van Buren Station. Exit the station and head east on Van Buren St until you reach Michigan Ave. Take a right on Michigan Ave and walk south. The Congress Plaza will be on your right. If you reach Harrison St, you've gone too far.

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How do I get to Never Have I Ever?

Red Line: From the Congress Plaza head south on Michigan Ave towards Harrison St. Take a right on Harrison until you get to State St. Take a left and the entrance to the Harrison Red Line will be on the SE corner of the intersection. Take the train north towards Howard until you get to Fullerton Station. Exit at Fullerton and head east towards the lake (in the direction of the DePaul Art Museum) until you get to the Fullerton/Halsted/Lincoln intersection. Take the soft right onto Lincoln and head SE. The venue is on the north side of the block between Belden and Webster.

Brown Line: From the Congress Plaza head north on Michigan Ave towards Ida B Wells Dr. Take a left on Ida B Wells and then take a right on S Plymouth Ct to Van Buren St. Enter the Van Buren Station and take the Brown line north towards Kimball until you reach Fullerton Station.  Exit at Fullerton and head east towards the lake (in the direction of the DePaul Art Museum) until you get to the Fullerton/Halsted/Lincoln intersection. Take the soft right onto Lincoln and head SE. The venue is on the north side of the block between Belden and Webster.

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How do I get to Charlie's?

Red Line: From the Congress Plaza head south on Michigan Ave towards Harrison St. Take a right on Harrison until you get to State St. Take a left and the entrance to the Harrison Red Line will be on the SE corner of the intersection. Take the train north towards Howard until you get to the Addison Station by the Cubs Stadium. Exit the station and head east on Addison towards the lake (opposite direction of the stadium) until you reach Halsted St. Take a left on Halsted and head north until you reach Bradley Pl. Take a right on Bradley Pl and Charlie's will be on your left at the intersection of Bradley and Broadway.

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Is there a coat check?

The House of Blues has a coat check available. Contact them for pricing.

The Aragon has a coat check available. Contact them for pricing.

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Where are the House of Blues and Aragon Ballroom located?

The House of Blues is located just north of the Chicago River in Chicago's aptly named River North neighborhood a couple blocks away from the Grand Red Line station in downtown Chicago.

Address: 329 N Dearborn St, Chicago, IL 60654

The Aragon is Ballroom located off the Lawrence Red Line station in the Uptown neighborhood of Chicago, north of the Market Days Festival.

Address : 1106 W Lawrence Ave, Chicago, IL 60640

*Please note the Lawrence Red Line is currently closed due to construction. We recommend using the Wilson Red/Purple line stop a few blocks south if you are riding public transit to and from our Aragon events.*

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Is there parking at the House of Blues or Aragon?

There is no parking at the House of Blues other than valet.

There is no parking at the Aragon other than street meter parking.

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What is allowed in the Aragon?

We follow venue rules please head to their website for most up to date information.

Aragon Rules - navigate to "Plan Your Visit" after clicking the link

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Do the House of Blues and Aragon accept cash and card?

Both the House of Blues and Aragon are now cashless venues and will only accept cards for transactions (but your bartenders would still love cash tips).

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What is your bathroom policy?

All bathrooms in the venue during our events are considered gender neutral. All are welcome to any restroom.

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Are the venues ADA compliant?

Yes, both the Aragon and House of Blues can accommodate ADA individuals. Please reach out to us and the venue ahead of time if you need special arrangements so we can coordinate that for you.

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Tickets

I'm receiving my IML party tickets through a package I purchased on the official IML website. Who should I contact for assistance with my tickets?

Please contact the IML team at IML-Info@imrl.com regarding any party tickets you purchased from them.

I'm having issues with a ticketing platform. Who should I contact?

Please contact the platform directly for assistance with your account or ticket purchase.

Ticketmaster/LiveNation:

- https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us

- +1 (800) 653-8000

Sickening Events:

- https://sickeningevents.com/contact-us/

-info@sickeningevents.com

- +1 (332) 241-8993

Can I resell tickets purchased through the Sickening Events platform?

There isn't a resale option through Sickening Events like there is with other platforms (ie. Ticketmaster). However, you can resell your tickets on your own. You just need to send the ticket QR code(s) to the person buying your ticket(s) from you. If you are purchasing a resale ticket directly from someone else, please make sure you are purchasing it from a trusted source as a ticket QR code can only be used once and we do not want you to get scammed.

Why doesn't the IML Weekend pass include The Victory Party?

The Victory Party tickets are being sold through LiveNation/Ticketmaster while all other tickets for the weekend are being sold through Sickening Events, and there isn't an integration between the two platforms so they must be sold separately.

How old must I be to attend one of your events?

All CircuitMOM events are 21+ unless specified otherwise.

What's included with my admission?

Your ticket allows entry to the event.

What type of tickets can I purchase for Market Days Weekend?

Single Day (GA or VIP)

- Time Capsule

- Rockstar Drama


2 Day Passes (GA or VIP)

- Time Capsule and Rockstar Drama

Can I upgrade my single day ticket to a 2-day pass?

There are currently no options to upgrade any ticket type.

Can I upgrade my GA ticket?

There are currently no options to upgrade any ticket type.

What’s included with VIP?

- Express entry

- Limited free water

- VIP lounges

- VIP snack bar

- Premier viewing areas

- CircuitMOM swag

-Free coat/clothes check

- Private VIP bathrooms (Aragon only)

Can I buy single event VIP Tickets?

Yes! We are offering single event VIP tickets for Matador and Dream this year. These will only be available online and not at the Men's Room.

I purchased a VIP ticket, but it doesn’t show I purchased VIP

When you pull up your ticket on the app it will say GA or VIP.

Can I use a photo of my paper ticket for entry if I lose my ticket?

No, venues will not accept a picture of a ticket as entry to our parties. However, the Aragon box office will be able to use a photo of your physical ticket to reprint your ticket for entry, so we do recommend taking a photo of your ticket. If your ticket has already been scanned for entry to the event, they will not be able to reprint your ticket with the exception of a 2-day pass where you will need to scan the same paper ticket for entry to both events.

Please do everything in your power to not lose your ticket though. There is almost always a line at the box office, so protecting your ticket will be your quickest and easiest route to entry. We suggest you store it behind your cell phone case.

Can I purchase a ticket from a third party vendor or friend?

WE STRONGLY SUGGEST YOU DO NOT BUY TICKETS FROM AN UNAUTHORIZED THIRD PARTY VENDOR OR INDIVIDUAL. BUY AT YOUR OWN RISK. FAKE TICKETS HAPPEN EVERY YEAR. DO NOT GET RIPPED OFF.

Will there be tickets at the door?

Tickets are not guaranteed to be offered at the door.

If any tickets are left for any party we will announce via our social media platforms the day of each perspective party.

I'm having issues transferring my ticket. Who should I contact?

If you have issues with or questions about the Ticketmaster resale marketplace, please reach out to Ticketmaster directly.

I bought a hard copy ticket. Can I sell it?

Yes you can. Please note that tickets will only scan once per event. Please only buy from a trusted individual.

The men’s room

What are Men's Room hours of operation?

Open 10 am to midnight daily. Please contact The Men's Room for holiday hours.

When will The Victory Party tickets be available at Mens Room?

Our friends at Men’s Room Chicago will have The Victory Party tickets available starting Monday, Jan 20. They will ONLY be selling GA The Victory Party tickets for IML.

Will Men’s Room sell VIP tickets and passes?

No. VIP tickets and passes will only be available through Ticketmaster.

Will Men's Room Shop have my Ticketmaster tickets?

No. Please follow up with Ticketmaster customer service to retrieve your tickets.

Do I need an ID to purchase a tickets?

You do not. However our events are 21+ events and you will need to show a valid ID at the venue.

Can I purchase more than 1 ticket?

Yes you can.

Can I upgrade my ticket at Men's Room?

Men's Room cannot upgrade any tickets. Ticket upgrades are not possible.

What event tickets can I buy at Men's Room?

You can currently purchase the following:

  • The Victory Party

No VIP options will be available at Men's Room. Those are available through Ticketmaster only.

I purchased a 2-day pass from Men's Room. Why did I only receive one ticket?

Ticketmaster is only providing us with a single ticket for those of you purchasing 2-day passes. Please use this singular ticket for entrance to both events. When you purchase your ticket from Men's Room you should have also received instructions on how to register your 2-day pass on Ticketmaster. If you have any issues registering your ticket, please contact Ticketmaster directly.

Refunds

Can I return my tickets after the event?

There are no refunds on ticket purchases, before or after the event. Chargebacks to contest this policy will be rebutted.

What’s your refund policy in case I can’t attend?

Unfortunately, there are no refunds. In the case you cannot make it you can always resell your tickets through Ticketmaster's resale marketplace or sign up for event ticket insurance through Allianz when you originally purchase your electronic ticket. If you have issues with or questions about the Ticketmaster resale marketplace, please reach out to Ticketmaster directly.