FAQ

Events

Will there be coat check?

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Coat check is available at most of our events. Check the event details page for specifics.

My ticket says GA, I bought VIP

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We've resolved this for 2019! VIP tickets show a VIP-related code in various locations on the ticket. We will be coming out with more information soon on how to verify this, but feel free to contact us if you have questions in the meantime.

Shipping

Do you ship overseas?

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We do, but you need to know where you live first.

How long will it take to get my order?

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Tickets are physical, paper tickets that must be picked up in the location specified. Items that are shipped typically leave our facility within two business days, but total transit time depends on your location.

Refunds

Can I return my tickets after the event?

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There are no refunds on ticket purchases, before or after the event. Chargebacks to contest this policy will be rebutted.

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