FAQ

Venues for Market Days

Is there coat check?

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The Aragon has coat check available. The set their own price.

Where is the Aragon Ballroom located?

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The Aragon is Ballroom located off the Lawrence Red Line in the Uptown neighborhood of Chicago, north of the Market Days Festival.

Address : 1106 W Lawrence Ave, Chicago, IL 60640

*Please note the Lawrence Red Line is currently closed due to construction. We recommend using the Wilson Red/Purple line stop a few blocks south if you are riding public transit to and from our Aragon events.*

Is there parking at the Aragon?

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There is no parking at the Aragon other than meter street parking.

What is allowed in the Aragon?

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We follow venue rules please head to their website for most up to date information.

Aragon Rules - navigate to "Plan Your Visit" after clicking the link

Does the Aragon accept cash and card?

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The Aragon is now a cashless venue and will only accept cards for transactions (but your bartenders would still love cash tips).

What is your bathroom policy?

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All bathrooms in the venue during our events are considered gender neutral. All are welcome to any restroom.

Are the Venues ADA compliant?

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Yes, both the Aragon and House of Blues can accommodate ADA individuals. Please reach out to us ahead of time if you need special arrangements so we can coordinate those with the venue.

Trains and Transportation

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The Lawrence stop is currently under construction...

We recommend you use the Wilson Red/Purple Station a few blocks south of the venue if you plan on taking the CTA to and from the venue.

Tickets

How old must I be to attend one of your events?

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All CircuitMOM events are 21+ unless specified otherwise.

What's included with my admission?

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Your ticket allows entry to the event.

What type of tickets can I purchase for Market Days Weekend?

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Single Day (GA or VIP)

- Matador

- Dream


2 Day Passes (GA or VIP)

- Matador and Dream

Can I upgrade my single day ticket to a 2-day pass?

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There are currently no options to upgrade any ticket type.

Can I upgrade my GA ticket?

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There are currently no options to upgrade any ticket type.

What’s included with VIP?

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- Express entry

- Limited free water

- VIP lounges

- VIP snack bar

- Premier viewing areas

- CircuitMOM swag

-Free coat/clothes check

- Private VIP bathrooms (Aragon only)

Can I buy single event VIP Tickets?

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Yes! We are offering single event VIP tickets for Matador and Dream this year. These will only be available online and not at the Men's Room.

I purchased a VIP ticket, but it doesn’t show I purchased VIP.

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When you pull up your ticket on the app it will say GA or VIP.

Can I use a photo of my paper ticket for entry if I lose my ticket?

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No, venues will not accept a picture of a ticket as entry to our parties. However, the Aragon box office will be able to use a photo of your physical ticket to reprint your ticket for entry, so we do recommend taking a photo of your ticket. If your ticket has already been scanned for entry to the event, they will not be able to reprint your ticket with the exception of a 2-day pass where you will need to scan the same paper ticket for entry to both events.

Please do everything in your power to not lose your ticket though. There is almost always a line at the box office, so protecting your ticket will be your quickest and easiest route to entry. We suggest you store it behind your cell phone case.

Can I return my tickets after the event?

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There are no refunds on ticket purchases, before or after the event. Chargebacks to contest this policy will be rebutted.

Can I purchase a ticket from a third party vendor or friend?

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WE STRONGLY SUGGEST YOU DO NOT BUY TICKETS FROM AN UNAUTHORIZED THIRD PARTY VENDOR OR INDIVIDUAL. BUY AT YOUR OWN RISK. FAKE TICKETS HAPPEN EVERY YEAR. DO NOT GET RIPPED OFF.

Will there be tickets at the door?

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Tickets are not guaranteed to be offered at the door.

If any tickets are left for any party we will announce via our social media platforms the day of each perspective party.

I'm having issues transferring my ticket. Who should I contact?

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If you have issues with or questions about the Ticketmaster resale marketplace, please reach out to Ticketmaster directly.

Ticket Platforms

AXS

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Please navigate to the AXS Help Page for assistance regarding the ticketing platform or any issues accessing your tickets.

RESALE POLICY:

  1. Log into your AXS account and click “Your Events” in the toolbar.
  2. Find the event and tickets you want to list for sale and select “Sell".
  3. Tick the boxes for the tickets you want to list for sale.
  4. Enter your selling price per ticket (Capped at a maximum of 10% above the price paid), the listing expiration date and time, and add any additional seat description information you would like to include.
  5. Select “Preview Offer,” then select “Confirm Offer” and your seat will be posted on the event purchase flow within one hour.

Once completed, please also register your payment details to receive payment, by going to "Your Account" and then "Payments".

DICE

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Please navigate to the DICE Help Page for assistance regarding the ticketing platform or any issues accessing your tickets.

ON THE DAY OF THE EVENT:

Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code. Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.

Once you activate your ticket, you will no longer be able to send it to a friend. If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff. If you bought tickets for a group and you are not arriving together, please transfer the correct amount of tickets to your friend(s) prior to the event and prior to activating your tickets (more info below).

RESALE POLICY:

We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. Follow these steps to complete the process:

  1. Open the DICE app. Tap the ticket icon at the bottom of the screen. 
  2. Select the event. 
  3. Press "Return ticket to Waiting List". 
  4. Select how many tickets you want to sell, and tap "Return ticket". 

If the ticket is sold, you’ll get your money back – no drama, no rip-offs. Please note, tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.

You can also transfer a ticket to a friend. Follow these steps to complete the process:

  1. Open the DICE app. Tap the ticket icon at the bottom of the screen. 
  2. Select the event. 
  3. Press "Send ticket to a friend".
  4. Select the person you’d like to transfer to from your phone’s contact list.
  5. Then, choose the number of tickets you’d like to transfer, and press "Send ticket".

Please make sure that person has a phone number associated with their DICE account, and that phone number is saved in the contacts of your phone. After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.

Sickening Events

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Please email Sickening Events directly at info@sickeningevents.com or call them at +1 (332) 241-8993 for assistance regarding the ticketing platform or any issues accessing your tickets.

RESALE POLICY:

The ticketing platform does not have a way to resell tickets through it. The only way to resell your ticket is to take a screenshot of your QR code and send it to the person who purchased it from you. If you are purchasing a resale ticket from someone in this manner, please only do so from a trusted source, like a friend. QR codes can only be scanned once, and we do not want you to be barred from entry or forced to purchase an additional ticket at the door because someone else already scanned your QR code.

Ticketmaster

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Please navigate to the Ticketmaster Help Center for issues regarding your tickets purchased through Ticketmaster.

RESALE POLICY:

Please navigate to the Ticketmaster Resale Page for assistance on how to resell your ticket(s).

The Men's Room

What are the Men's Room's hours of operation?

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10 am to midnight daily

When will tickets be available at Mens Room?

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Our friends at The Men’s Room Shop will have Market Days tickets available starting Friday, Feb. 9

Can I buy tickets over the phone with Mens Room Shop?

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No, you can’t purchase tickets via phone with the Men’s Room Shop.

Will Men’s Room sell VIP tickets and passes?

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No. VIP tickets and passes will only be available through Ticketmaster.

Will the Men's Room Shop have my Ticketmaster tickets?

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NO! Please follow up with Ticketmaster customer service to retrieve your tickets.

Do I need an ID to purchase Tickets?

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You do not. However our events are 21+ events and you will need to show a valid ID at the venues.

Can I purchase more than 1 ticket?

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Yes you can.

Can I upgrade my ticket at the Men's Room

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The Men's Room cannot upgrade any tickets. Ticket upgrades are not possible.

What type of tickets can I buy at The Men's Room Shop?

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You can purchase the following:

- Single Day Matador (GA)

- Single Day Dream (GA)

- 2-day pass to Matador and Dream (GA)

No VIP options will be available at Men's Room! Those are available through Ticketmaster only.

I purchased a 2-day pass from Men's Room. Why did I only receive one ticket?

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Ticketmaster is only providing us with a single ticket for those of you purchasing 2-day passes. Please use this singular ticket for entrance to both events. When you purchase your ticket from Men's Room you should have also received instructions on how to register your 2-day pass on Ticketmaster. If you have any issues registering your ticket, please contact Ticketmaster directly.

Refunds

I bought a hard copy ticket. Can I sell it?

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Yes you can. Please note that tickets will only scan once per event. Please only buy from a trusted individual.

What’s your refund policy in case I can’t attend?

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Unfortunately, there are no refunds. In the case you cannot make it you can always resell your tickets through Ticketmaster's resale marketplace or sign up for event ticket insurance through Allianz when you originally purchase your electronic ticket. If you have issues with or questions about the Ticketmaster resale marketplace, please reach out to Ticketmaster directly.

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